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Refund Policy

Updated: October 27, 2026

Payments have not launched yet. The terms below have been prepared for launch.

In short: within 14 days of your first purchase, we refund you, no questions asked.

First purchase: 14 days, no questions

If Pro or the Savo All bundle is not right for you, write to hello@chatsavo.com within 14 calendar days of your first payment. No reason needed. This applies to any plan: monthly, yearly or lifetime.

In your message, include one of:

  • the payment number from your YooKassa receipt (for ruble payments);
  • the e-mail address your key was sent to, or the last 4 characters of the key.

How and when you get your money

  • We process the refund within 3 business days of your message.
  • Money goes back to the payment method you used. How long it takes depends on your bank, usually up to 10 business days.
  • For ruble payments you receive an electronic refund receipt under Russian Federal Law 54-FZ.
  • Dollar payments (when available) are refunded by Paddle as the seller, on the same terms.

What happens to your key

A full payment refund revokes the license. For YooKassa payments, this also includes several partial refunds that together return the full payment; a partial refund does not disable Pro. Each device applies the change when it next checks the license with the server. Without a connection, Pro may continue temporarily within its offline access period. Your data is not deleted: folders and saved chats remain in your browser, and the full JSON data download ("Download everything (JSON)") remains available after switching to the free version; this version restores files up to 25 MB.

Renewals and repeat purchases

  • To avoid paying for the next period, cancel auto-renewal in your account or by e-mailing support before the charge date. Pro works until the end of the paid period.
  • If a renewal was charged and you did not mean to renew, write to us within 14 days of the charge and we will refund the unstarted period.
  • Other refunds for renewals and repeat purchases follow consumer protection law: for example, if Pro does not work through our fault and we could not fix it.

Abuse

We may decline a no-questions refund to someone who repeatedly buys and refunds Pro. This does not limit your statutory consumer rights.

Contact

seller details will be published before payments open, registration number at the same time, at the same time. Refunds: hello@chatsavo.com.